baynoy
Get support

Get support

Real humans, answers you can act on. Median first reply is under one business day.

Write to support

Tell us what happened and what a good outcome looks like. A person reads every message.

Attachments

Screenshots and PDFs help. Never send full card numbers, passwords or one-time codes.

Send from the email address on your Baynoy account — that is how we know it is really you. We never act on account instructions from an unverified address.

E-mail us

Write from the address on your account so we can verify you faster. We never ask for passwords, full card numbers or codes.

[email protected]

Browse the help center

Most questions about holds, disputes, verification and cards are answered there.

→ /help

What to expect

We acknowledge within 2 business days with a reference and an owner, and aim to answer substantively within 15. If something takes longer — a scheme investigation, for example — we tell you why and when.