Support
We're here to help
Self-serve docs, live chat for Pro and above, and a 1-hour SLA on Enterprise.
[email protected]
48h SLA · 24h on Pro · 8h on Business
Live chat
Mon–Fri · 09:00–19:00 UTC
Pro and above · sign in to start a chat
Schedule a call
Business & Enterprise
Dedicated CSM, white-label onboarding
Docs & quickstarts
docs.baynoy.com
API reference, SDK guides, migration
Status page
All systems operational
Uptime, incidents, scheduled maintenance
Security
[email protected]
Responsible disclosure · bug bounty
FAQs
QUICK ANSWERS
How long does Tier 1 verification take?⌄
Verification (ID + selfie) is automatic and usually completes in under 5 minutes. Once approved, you can accept live payments with no monthly limit.
Where do I receive funds?⌄
Any IBAN, ACH or wire account in your name — or a USDC wallet on Solana, Base, Ethereum or Polygon. You can split between fiat and stablecoin per payment.
What's the difference between Pro and Business?⌄
Pro removes the 'Powered by Baynoy' badge, unlocks recurring billing and gives chat support. Business adds mass payouts (CSV + API), team roles, tax reports and a scheduled support call.
How do refunds work?⌄
From the dashboard or API. Card refunds settle in 5–10 business days. Baynoy fees are refunded with the original amount.
Is there a free trial?⌄
30 days on Pro features with up to $1,000 in processed volume. No credit card required, cancel anytime.
Can I use Baynoy for subscriptions?⌄
Yes. Pro and above support recurring billing with automated retries (1, 3, 7 days), a customer portal, proration on plan changes, and SCA-compliant 3DS.
Still stuck?
Send us a note with as much detail as possible — we'll triage within one business day.