Refunding a payment

Refund from the payment in your dashboard. Money goes back to the method the customer paid with — this is a scheme rule, not our preference.

Partial refunds are fine and can be repeated up to the original amount.

Refunds take a few business days to appear on the customer's statement, depending on their bank. Telling them that up front prevents a dispute.

A refund does not undo a dispute that has already started. If a customer has both refunded and disputed, contact support so we can stop the double debit.