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When prices change

Advance notice, a clear effective date, and your options.

We give advance notice in the dashboard or by email — at least 30 days for increases, unless a scheme or a law forces a shorter timeline, in which case we say which.

The notice states the old price, the new price and the effective date. Continuing to use the Services after that date is acceptance.

If a change doesn't work for you, you can close your account before it takes effect, and we will help you move your data out.

Scheme-driven costs (interchange, card network fees) can move independently. We show what changed rather than absorbing it silently into a rounded number.

Still stuck?

Write to us with your account email and we'll pick it up from there.

Contact support