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Ordering and activating a card

From order to first purchase, including what the delivery timeline means.

Choose virtual or physical, who holds it, a label you'll recognise in reports, the balance it spends from, and a monthly limit.

Virtual cards are usable immediately. Physical cards move through Ordered → Shipped → Activated, and the estimated arrival is shown when you order.

Activate a delivered card with the last four digits and the CVV printed on it. Until it is activated it cannot be used, which is what makes an intercepted envelope worthless.

Lost a card? Freeze it first (instant, reversible), then replace it — replacing cancels the old card and orders a new one with the same settings.

Still stuck?

Write to us with your account email and we'll pick it up from there.

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