Withdrawing crypto

Allowlisted addresses, screening, and why the first send to a new address is slower.

Withdrawals go to addresses in your address book. Adding a new address puts it on your allowlist, which on live accounts carries a cooldown and step-up verification before its first use.

The address format is validated against the network you picked, which catches the most common copy-paste error before it costs you anything.

Every withdrawal is screened before it is broadcast. Once broadcast, it is irreversible — there is no support ticket that can undo it.

For certain transfers the law (including the Travel Rule) requires information about the beneficiary. We ask only when that applies.

Still stuck?

Write to us with your account email and we'll pick it up from there.

Contact support