← All help articlesAccounts & cards

Sending money

To a bank account, an email, or a Baynoy tag — with the fee and arrival shown before you confirm.

Pick a recipient from your address book or add a new one: IBAN, local account number, email, or a Baynoy tag like @acme.

Choose the balance to send from and the amount. The fee and the expected arrival appear before the review step, not after.

Review shows the total leaving your balance. Confirming asks for step-up verification — a passkey or a code — because moving money should never be one careless click.

New recipients carry a short cooldown and extra verification the first time. It is deliberate: it is the single most effective defence against a compromised account.

Still stuck?

Write to us with your account email and we'll pick it up from there.

Contact support