Contact
TALK TO A HUMAN
No tickets. No bots. Email the inbox that fits your question — every message is read by a person on our team.
Office
AtaForge Inc.
Delaware, USA
Hours
Mon–Fri
09:00–19:00 UTC
Status
All systems operational
status.baynoy.com
FAQs
QUICK ANSWERS
Common questions, answered straight. Can't find what you need? Email [email protected] — we reply within one business day.
HOW LONG DOES TIER 1 VERIFICATION TAKE?⌄
Tier 1 (ID + selfie) is automatic and usually completes in under 5 minutes. Tier 2 (bank account) takes 1–24 hours. Tier 3 (business documents + UBO) takes 1–7 days.
WHICH PAYMENT METHODS DO YOU SUPPORT?⌄
Cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, SEPA, ACH, iDEAL, PIX, plus USDC, EURC and PYUSD on Solana, Base, Ethereum and Polygon — over 30 methods in total.
WHERE DO MY FUNDS LAND?⌄
Any IBAN, ACH or wire account in your name — or a USDC wallet on Solana, Base, Ethereum or Polygon. You can split between fiat and stablecoin per payment.
WHAT DOES THE PRICING ACTUALLY LOOK LIKE?⌄
Cards from 1.4% + 20¢, stablecoin from 0.5%, no monthly fee on Starter. Pro removes the 'Powered by Baynoy' badge and adds chat support. Business adds mass payouts and team roles.
IS THERE A FREE TRIAL?⌄
30 days on Pro features with up to $1,000 in processed volume. No credit card required, cancel anytime.
HOW DO REFUNDS WORK?⌄
From the dashboard or API. Card refunds settle in 5–10 business days; USDC refunds within minutes. Baynoy fees are refunded with the original amount.
CAN I USE BAYNOY FOR SUBSCRIPTIONS?⌄
Yes. Pro and above support recurring billing with automated retries (1, 3, 7 days), a customer portal, proration on plan changes, and SCA-compliant 3DS.
DO YOU OFFER A SANDBOX?⌄
Yes — sandbox keys ship immediately on signup, with test cards, simulated USDC, fake refunds and disputes. No real money, no rate limits, no Tier 1 requirement.
Still stuck?
Drop us a line with as much detail as you can — we'll triage within one business day.